FAQ's
Payments
What payment types are accepted?
We accept Visa, MasterCard, American Express, Discover, Diner's Club International, and JCB credit cards, plus Shop Pay.
*Refunds can only be performed via original method of payment. Please allow 3-5 business days for the amount to reflect back to the original payment method; the time frame can vary.
Orders
How can I ensure my address is valid for delivery?
Please double-check the street numbers, apartment/unit numbers, and zip codes to make sure they are accurate at checkout. Additionally, ensure that if you are using a P.O. Box, the number is included.
When will I get my order confirmation?
- Your Order #
- Details of the item(s) ordered
- Shipping and billing address
- Payment Method
*If the confirmation email does not appear in your inbox, or if you suspect an error was made in entering your email address, please reach out to us.
Can I make changes to an order after it has been submitted? e.g., address updates, product changes.
In order to provide the best customer service to all and ensure orders are shipped as quickly as possible while maintaining low prices, we utilize automated systems that do not accept changes to an order once it has been placed.
*We are not liable for situations where inaccurate shipping address is supplied by the customer or wrong items were ordered.
U.S. Based Shipping
Is there a fee for shipping?
There is no shipping charge for any items shipping within the U.S.
When can I expect my order to be delivered?
Your order will be processed as soon as we can, usually within 1-2 business days of placing your order. Once it ships, it generally takes 7-10 business days for your order to be delivered to U.S. based addresses.
Do you provide tracking information?
International Shipping
***Unfortunately at this time we have paused our international shipping program. Any existing order will be delivered. We will not be accepting any new orders. We apologize for any inconvenience this may cause.
Is there a fee for shipping?
International orders can take up to 45 business days to deliver due to customs and transitions between countries.
Do you provide tracking information?
All international orders are provided with tracking information. If you have any questions about your order status after it has arrived in your country, we recommend contacting your local postal service for updates.
Returns & Replacements
Do you accept returns?
Unfortunately due to the nature of the product we sell we are unable to accept returns.
What should I do if my order is damaged or incorrect?
What if I would like to purchase a copy for collector grading purposes?
We appreciate your interest. Unfortunately, at this time we can not guarantee quality grading standards. All items we sell are mass production runs meant for general consumer consumption; all sales are final.